299net Terms and Conditions — Please read before using the platform

1 General Introduction

These Terms and Conditions 299net and constitutes a legal agreement between its members. 299net Operates a full-featured online gaming platform for players in Bangladesh, offering Live Casino, Slots, Fish Game, and Sports Betting.

By accessing, browsing, or creating an account on our platform, you automatically agree to these Terms and Conditions. If you do not agree with any of the terms, please do not use the platform.

299net Reserves the right to modify these terms and conditions at any time. Members will be notified by email or through the platform for significant changes. It is recommended that you review this page periodically for the latest updates.

2 Account Registration & Membership

299netTo create an account with -, you must meet the following requirements:

• You must be at least 18 years old. 299net is strictly prohibited for minors.
• Each individual may hold only one account.
• All information provided at registration must be truthful, accurate, and up to date.
• Any attempt to create multiple accounts will result in all associated accounts being closed.
• Please contact the support team if you need to update any account details.

The mobile number or email address provided at registration must be verified. Use a strong password to secure your account and do not share it with anyone.

3 Identity Verification (KYC)

299net A KYC (Know Your Customer) process is followed to ensure a safe and transparent gaming environment. To withdraw above a certain amount or to verify your account, you may be required to submit the following documents:

• A clear copy of your National ID (NID) or passport.
• Proof of mobile banking account ownership.
• A recent utility bill or bank statement for address verification.

Large withdrawals may be temporarily held if KYC verification has not been completed. Any documents you submit will be used solely for verification purposes and will not be shared with any third party.

4 Deposit & Payment Policy

299netMaking a deposit at - is easy and secure. The minimum deposit is just BDT 200. Currently supported payment methods:

• bKash — Both personal and merchant transfers supported.
• Nagad — Fast and affordable mobile banking.
• Rocket — Mobile banking service by Dutch-Bangla Bank.

Use the correct reference number when making a deposit. Without a reference number, your balance may take longer to update. For any issues, contact support with a screenshot of the transaction.

Always deposit from your own mobile banking number. Payments sent from someone else's number may not be accepted and could cause complications during any refund process.

5 Withdrawal Policy

299netWithdrawals at - are straightforward and fast. Most withdrawal requests are processed within 15 to 30 minutes, though some may take longer. Key conditions for withdrawals:

• Minimum withdrawal amount is BDT 300.
• Withdrawals will be sent to the same mobile number that was used to make the deposit.
• Wagering requirements must be fulfilled before withdrawing any winnings earned from bonuses.
• Members will be notified in advance of any changes to the daily withdrawal limit.
• Large withdrawals may be held until KYC verification is complete.

If funds have not arrived within 2 hours of submitting a withdrawal request, please contact the support team. Providing the transaction ID will help resolve the issue faster.

6 Bonus & Promotion Terms

299net Regular attractive bonuses and promotions are on offer. Each bonus comes with specific terms that must be read before claiming.

• Welcome Bonus: A 100% bonus is available on your first deposit. Specific wagering requirements must be met before withdrawal.
• Wagering Requirements: A specified multiple of the bonus amount must be wagered.
• Bonus Expiry: Every bonus has an expiry date. Any bonus not used before it expires will be automatically cancelled.
• Game Restrictions: Some bonuses may only be used on specific games.
• Combined: Multiple bonuses cannot be used simultaneously unless otherwise specified.

299net Reserves the right to modify, suspend, or cancel any bonus offer at any time. If bonus abuse is confirmed, the relevant benefits will be revoked.

7 Prohibited Activities

The following activities 299netThe following are strictly prohibited at - and may result in account closure as well as legal action:

• Creating multiple accounts or using another person's account.
• Using bots, scripts, or automated software to play games.
• Attempting to manipulate the bonus system.
• Hacking, phishing, or any form of cyber attack.
• Depositing funds from money laundering or illegal sources.
• Exploiting platform vulnerabilities or bugs.
• Harassing or engaging in harmful behavior toward other members.

8 Account Closure & Suspension

299net May suspend or permanently close an account under the following circumstances:

• Violation of the Terms and Conditions.
• False information is found during KYC verification.
• When suspicious transactions or fraudulent activity are detected.
• When the member requests account closure.
• Account has been inactive for an extended period (generally more than 12 months).

Members may also request account closure at any time through the support team. Any verified balance may be withdrawn prior to closure, provided no violations have occurred.

9 Responsible Gaming Policy

299net We are firm believers in Responsible Gaming. We want our members to enjoy gaming as entertainment, free from addiction or financial harm.

• Deposit Limits: You can set your own daily, weekly, or monthly deposit limits.
• Loss Limit: Your account will be automatically locked after losses reach a set limit.
• Self-Exclusion: You can exclude yourself from the platform for a set period or permanently.
• Reality Check: You'll receive periodic reminders about how long you've been playing.

If you feel that gaming is having a negative impact on your life, please visit our Responsible Gaming Visit the page or contact our support team.

10 Legal Provisions & Liability

299netThe Terms and Conditions of - are governed by applicable law. Any disputes will be addressed through negotiation in the first instance.

• 299net is not directly liable for issues caused by technical errors, server downtime, or third-party failures.
• If a game is interrupted due to connectivity issues, a resolution will be provided in accordance with the relevant policy.
• Game outcomes are determined by RNG (Random Number Generator) technology and cannot be manipulated in any way.
• 299net is not liable for any financial losses resulting from a member's own decisions.

If any part of these Terms and Conditions is deemed unenforceable by a court, the remaining provisions will continue in full effect. If you have any questions about these terms, please contact our support team.